> ## Documentation Index
> Fetch the complete documentation index at: https://docs.turingdb.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact & Troubleshooting

> Come here if you have any trouble or want to contact us

## "Graph outdated" or TuringDB fails to start

After updating TuringDB, you may encounter a **"Graph outdated"** error or TuringDB may fail to start.
This happens when the default graph was created by an older version of TuringDB and its storage format is no longer compatible.

To fix this, restart TuringDB with the `-reset-default` flag:

```bash theme={null}
turingdb -reset-default
```

This deletes the existing default graph and lets TuringDB recreate a fresh one on startup.

<Warning>This will permanently delete all data stored in the default graph. Make sure to back up any important data before running this command.</Warning>

If you are using a custom turing directory, pass it along:

```bash theme={null}
turingdb -reset-default -turing-dir /path/to/your/turing/dir
```

***

## Contact us

If you have any feedback, bugs to report, or features requests please send us an email: [team@turingdb.ai](team@turingdb.ai)

Or send us a message on [Discord](https://discord.gg/dMM48ns5VY)

Please do not hesitate to contact us for any requests or if you need help with anything as simple or complex as it may seem.